Thank you for choosing us. We look forward to meeting you and your pet. Together, we’ll make sure they stay healthy and happy throughout your life together.
When you visit the clinic, please bring your pet in a carrier or on a leash. This will prevent any incidents with other animals that may also be in the lobby.
When it is time for your appointment, one of our Veterinary Technicians will escort you and your pet to an exam room where they will ask you some questions regarding your visit. Weight, temperature, and a quick check of your pet might happen at this time as well.
When the veterinarian examines your pet, they will take the time to listen and ask questions so they can understand your concerns. They will also perform a physical examination of your pet – checking his eyes, ears, and mouth and listening to your pets heart – and will ask you questions about your pets habits and activities.
We are excited about meeting you and your pet. We will always strive to provide the level of care that you both deserve.
Should you have any questions about your upcoming visit or procedure, please do not hesitate to contact us.
To make your first visit even easier, please take the time to fill out the New Client Form before visiting.
We’re here to support you and your furry friends with a variety of services that cater to their needs at every stage of life.
See what our fantastic clients are saying about Springbank Pet Hospital.
Jenn Mingo2025-07-17Trustindex verifies that the original source of the review is Google. Everyone has always been amazing at working with me and my fear reactive dog. Staff is knowledgeable and understanding when it comes to reactive dogs, they’ve taken their time to get to know her, been patient when she needed a little space and made both her and I feel very comfortable. Each visit got easier and now my dog no longer needs to be muzzled for her laser therapy treatments (this is the only clinic she doesn’t need to be muzzled in!!). She looks forward to her treatments where she just gets to relax and eat treatos. Huge thanks for all that you guys have done for my dog. Teresa Cross2025-07-12Trustindex verifies that the original source of the review is Google. Great care! Friendly, accommodating staff! Denise Lam2025-07-03Trustindex verifies that the original source of the review is Google. We’ve been coming here for about a month to get my 10 year old pup Taro doing some rehabilitation post leg surgery. The front desk is always friendly and helpful. The actual rehab has been nothing but amazing and positive experiences! So grateful to have Lauren as she’s incredibly kind and patient. We’ve finished our short rehab journey but will forever cherish these moments. Thanks for everything. Highly recommend this clinic! Kim Doig2025-06-04Trustindex verifies that the original source of the review is Google. Always a great experience with friendly, knowledgeable staff J K (Jer)2025-05-26Trustindex verifies that the original source of the review is Google. Staff are knowledgeable and helpful. Great to deal with. CB Dawn2025-05-01Trustindex verifies that the original source of the review is Google. We've been going to the Springbank pet hospital for over 6 years now. Yesterday, when bringing our cat we experienced the front desk staff to be abrupt and brusque. Not sure if this is her regular vibe however I thought I'd mention it because it's so not like past experiences. When we bring our pets to the vet it's typically due to a concern. The person who greets and takes payment at the end of the experience has one of the most important jobs. The state of mind each person who brings their furry friend to the vet is typically hopeful. The front desk staff has always been super friendly and supportive. It's a relief when paying the high costs of vet visits to find someone accommodating and kind. The vet that looked at our cat was great she checked over carefully and what a relief it was to have someone sincerely caring for our concerns. Heather Marie2025-04-27Trustindex verifies that the original source of the review is Google. Great veternary clinic and team! Wonderful service, care and professionalism. Had a vet, in the city, for 24 years, who I trusted and adored. Since moving out to Springbank we decided to change vets/clinic due to their outstanding reputation. We are happy to have made the change as it is convenient location as well. Gerrit Langejans2025-04-21Trustindex verifies that the original source of the review is Google. Great vet clinic. Everyone is very friendly and knowledgeable. Very good at providing information so you can make the best decision for your pet.
To assist you, we’ve compiled a list of the most common inquiries we receive from pet owners. We’re dedicated to providing you with transparent and helpful information to ensure your experience with us is as smooth and stress-free as possible.
We accept a variety of pet insurance plans. Please contact us with your insurance details, and our staff will help confirm your coverage.
Yes, we offer direct billing for select insurance providers. For more information, please reach out to our front desk
Our fees are based on the type and complexity of care your pet requires. We provide a detailed fee structure upon request and are happy to discuss it during your visit.
Absolutely! At Springbank Pet Hospital, we understand that pet care costs can sometimes be unexpected. To help you manage these expenses, we offer flexible third-party payment options through Petcard and Scratch Pay. These services are popular among our clients for their convenience and ease of use, allowing you to focus on what matters most – your pet’s health and wellness. Get in touch with us to learn more about how you can take advantage of these payment solutions.
Springbank Pet Hospital is dedicated to supporting your pet’s health with the right nutrition. We exclusively offer Veterinary Diets, including trusted brands like Hills Prescription Diet, Purina Veterinary Diet, and Royal Canin. Each brand provides a variety of high-quality, targeted nutrition options to meet the specific needs of your pet, whether they require a grain-free, organic, or life-stage specific formula. Visit us or reach out to tailor the perfect diet plan for your pet’s health and vitality.
Your pet deserves the best, and at Springbank Pet Hospital, we’re ready to provide it. Contact us today to learn more about our services or to schedule an appointment. Let’s work together to give your pet a happy, healthy life.